FREQUENTLY ASKED QUESTONS

Below you'll find answers to the questions we get asked the most about our solution.

When do I get paid? Ticket revenue is paid directly into your bank on a 7 day rolling basis. You can also choose to receive pay-outs daily, weekly, monthly or manually.
Is there a cost for processing refunds? When you process a refund, the organiser will be charged the transaction fee of 1.4% + 20p. The ticket buyer will receive the full refund amount
How do I validate tickets at my event? We provide a free smartphone scanning app for Android and IOS.
Alternatively you can export a list of ticket sales data or check in customer through the dashboard.
Can I sell tickets on my website? Of course! simply paste the HTML code provided into your website and an inline checkout will be embedded.
Can I sell tickets on my social media pages? You can embed a checkout into your Facebook pages, and for Facebook events, Google plus and Twitter you can share a post pointing to your checkout.
What are the costs? The only cost is a fee applied to each transaction.
Tickets over £10.00£1.00 flat rate+ 2.5%per ticket
Tickets under £10.0010% + 2.5%per ticket
Can I add complimentary tickets? Yes, we have a guest list system, you can approve guest requests or select the amount of tickets for each guest. this is a free feature.

READY TO GET STARTED?

Or do you have a few questions? If so, head over to the contact page and get in touch. We’re more than happy to help.